Shipping, size exchange & returns

Ordering and payment

For now, orders go through our LINE account @diverecords — tap "Order on LINE" on a product page and the model, colour, size and item code are typed into the chat for you.
We check stock and confirm the total in the chat first. You then pay by bank transfer or PromptPay and send the slip in the chat.
Your order is complete once we confirm the payment has arrived.
Prices are in Thai baht.

We currently ship within Thailand only.
Free shipping on orders from ฿2,000 · below that, shipping is quoted in the chat before you pay.
Orders leave Bangkok after payment is confirmed; delivery time depends on the area.
We send the tracking number by LINE.
Outside Thailand? Message us on LINE and we'll check whether we can ship to you.
We recommend filming the unboxing. If the box is damaged, something is missing or the item is wrong, tell us within 7 days of delivery.

If the size isn't right, you can exchange it within 7 days of receiving it.

The item must be unused, never taken into the water, with tags and packaging complete, in the condition you received it.
Exchanges are for the same model in another size, subject to stock · if your size is sold out, we help you pick a similar model instead (pay the difference if it costs more); if nothing suits you, we refund the item.
Shipping both ways for a size exchange is paid by the customer (if we made a mistake or the item is defective, we pay all shipping).
Items that can't be exchanged: gear that goes in the mouth, such as snorkels and regulator mouthpieces, once the seal is opened (hygiene).

How: message us on LINE with your name and a photo of the item → we send you the return address → we check the item → we ship the new size.

Wrong model, wrong size or a factory defect: tell us within 7 days with photos or a video and we replace it at no cost.
After that, the brand warranty applies. We are an authorised dealer and handle the claim with the brand for you.
Breathing equipment such as regulators should be serviced on the brand's schedule, for your safety and to keep the warranty valid.

Apart from size exchanges and defects above, we don't accept change-of-mind returns. This policy does not limit any rights you have under consumer protection law.
When a refund is due, we transfer it to the account you give us within 15 days of receiving and checking the returned item.

Booking requires a 30% deposit; the balance is due at least 7 days before the course or trip.
Cancellations: the deposit is not refunded, but you can reschedule once with at least 3 days' notice.
If we cancel for weather or safety reasons, you choose: a new date or a full refund.